FAQs
How does LocatePhone work?
LocatePhone is a online phone number tracker that employs data from GPS and cell towers to determine the location of target device with the maximum accuracy. You can simply activate mobile location tracking by entering phone number, without installing software or accessing target device.
What kind of devices Are supported?
Our geolocation service equally identifies the current location of mobile phone regardless of its brand, model or specifications. You can locate any Android, iPhone or Samsung device anytime and anywhere.
Can I locate multiple devices?
Yes, LocatePhone enables you to simulaneously locate up to 5 devices throughout the day, regardless of its brand or operating system. If you need to find more devices, please register another profile and access extraordinary benefits.
What to do if I forgot my account password?
If you lose your password, please go to Sign in page > forgot password, then enter your registered email address to reset password. If this still cannot help you, try to contact our support team at support@trackercellphone.com.
Are there any hidden fees for my order?
Besides the product prices charged on this website, there are usually external costs, namely taxes. The fee amount depends on local country policies and is collected by local payment channel providers, not by LocatePhone. You will need to pay this fee, and the final payment amount will be displayed on the result page when you make the payment. For paid subscriptions, they are explained clearly on the homepage.
How do I track my order?
After you have successfully paid and subscribed to LocatePhone, order details and account information will be sent to your email in electronic form. Please check your email.
When does my subscription become effective?
Your subscription will become effective immediately after you have successfully paid, and you can access all the features included in your subscription plan.
Why did the price increase after I subscribed to a plan?
Our product utilizes a subscription-based model. To give our customers a better user experience, LocatePhone offers a trial period at a discounted price. However, after the trial period expires, the platform will automatically upgrade to the formal cycle plan subscription package and deduct the corresponding package fee from your account. If you want to cancel your subscription, please follow the instructions. If you have any other questions or disputes, please contact us via email, and we will respond and resolve the issue as soon as possible.
If my renewal payment fails, will it continue to charge me?
If the renewal payment fails, the automatic renewal subscription will be suspended, and your access to LocatePhone will be stopped until the payment is successful. The system will attempt to deduct the payment again on the next settlement day. Once successful, automatic renewal and access will be restored, and there will be no additional charges.
How do I cancel my subscription?
You can cancel your subscription plan at any time. After logging in to your personal account page, click the "Cancel Subscription" button, and your cancellation will take effect from the next billing date and your subscription for the current month will still be active and available for use.
What if I want a refund?
If the service has not been used or executed before the end of the billing cycle, you can request a refund. If a service has been executed within that month, it cannot be refunded. If it has not been executed and you have complied with the terms, you can apply for a refund within 14 days from the transaction date. If you want a refund, please click this link for details: https://www.trackercellphone.com/cancel-subscription
How do I contact the LocatePhone team?
If you cannot find the answer you need in our FAQs, you can contact the LocatePhone team anytime as we are available 24/7. Please email us at support@trackercellphone.com.