To subscribe to LocatePhone, you must place an order following account registration.During the order process, ensure you complete the Payment Information section.
The subscription fees for LocatePhone are as follows:
Within the first 24 hours post-registration, you are entitled to a trial of LocatePhone at a price indicated on the Site ("Trial Period"), for example, USD0.89 . After this initial period, unless you choose to cancel, your subscription will automatically convert to a monthly plan/weekly plan at the rate specified on the Site, such as USD49.8 . This subscription will continue to renew monthly/weekly, and your chosen payment method will be automatically charged accordingly.
Your subscription will automatically renew each month unless you disable auto-renewal at least 24 hours prior to the end of your current subscription period. Please note that we reserve the right to charge you for future subscription payments if you fail to disable automatic renewal in the "Billing" section of your account.
Should you fail to disable automatic renewal, charges for the subsequent subscription period will be applied at its commencement. You have the option to cancel your subscription either through your account settings or by seeking help from our support team via email. Please be aware that if you neglect to turn off auto-renewal for the new subscription period, this will not constitute grounds for a refund. While your subscription is active, you are able to acquire additional services, with the cost and terms varying based on the selected services. Note that the prices listed above already include all applicable taxes. All accounts are set up on a prepaid basis. We must receive payment before any billable product or service is provided and/or activated. You are required to keep valid credit/debit cards on file to charge for any recurring monthly/weekly subscription fees and one-time or multi-pay fees. You are responsible for keeping all credit/debit card details and contact information current while using the LocatePhone. Your subscription is NOT based on how much you use (or do not use) the LocatePhone, but instead is based on the availability of LocatePhone.
After payment execution for a subscription, you will receive a payment notification from us. All your receipts are available by request.Methods of payment. We will accept any payments via all major debit/credit cards. Payment by any other means, such as check or wire transfer, requires explicit written consent, which shall be given in our sole discretion. To make a payment, you have to specify your Payment Information. Payment is made Through Our Site by credit card (Visa, MasterCard, American Express). The Site is equipped with a secure online payment system enabling the You to encrypt the transmission of his bank data. As part of Our payment process, We use an external supplier, Stripe, PayPal, and do not store any data relating to your details and bank cards. For more information on this subject, We invite You to read our Privacy Notice.
Please note, that Stripe or PayPal processes payments on behalf of the Company.
Refunds and returns. You might have the opportunity to receive a refund in case you are not satisfied with the LocatePhone for any reason But this does not mean that refunds may be offered in all cases. Your eligibility for a refund may depend on how much time has passed since the transaction, etc. You may be eligible to receive a refund within 14 calendar days from the payment day. But if you successfully used LocatePhone within Trial period and you didn’t turn off an automatic renewal, you were charged for full price and continued to use LocatePhone, you are deprived the right for refund.
Significant Local Currency Inflation or Exchange Rate Changes. In the event of significant inflation of the user's local currency and/or substantial changes in the exchange rate of the user's local currency against the US Dollar, the Company reserves the right to unilaterally modify the cost of its services. We will not notify users of changes to the subscription fee for LocatePhone Services via email, as based on our practice, users often disregard such notifications or there is a risk of these notifications ending up in the Spam folder. Therefore, users will be informed about the change in the subscription fee for LocatePhone Services through a special pop-up message in the user's personal account. If a user disagrees with the change in the subscription fee for LocatePhone Services, the user should cancel the subscription in their personal account or by sending an email to the Company at support@trackercellphone.com.
We understand that circumstances may change, and we respect your decision to unsubscribe from LocatePhone. If you wish to cancel your subscription, you can do so at any time.To unsubscribe, please log in to your LocatePhone account and navigate to "Billing" tab. Then click on "Cancel Subscription" button located at the top right corner of the page. Once the cancellation is processed, you will receive a confirmation email. Please note that after unsubscribing, you will no longer have access to LocatePhone features and services.
At LocatePhone, we strive to ensure customer satisfaction. If you are not completely satisfied with our service, you may be eligible for a refund under the following conditions:
If a plan is canceled before the billing period ends and you have not used LocatePhone during your subscription period, you may be eligible for a refund. However, if the service has been executed during the billing period, no refund will be issued for that billing period.
If you have not used the service and have complied with the terms, you may request a refund from our customer service team within 14 days of the transaction date.
● Refunds will be issued to the original payment method used for the purchase.
● Refunds are subject to approval and may be denied if the request does not meet the criteria outlined above.
● If you paid with a credit or debit card, refunds are typically processed within 7-10 business days after approval. For any inquiries regarding the refund process, please contact your issuing bank to inquire about the credit application to your account.
For any further assistance or inquiries, please contact our customer service team at support@trackercellphone.com. We are here to help resolve any issues promptly.